Physician's Automated Laboratory, Inc.

  • CCPL-Telephone Customer Service Representative

    Job Location US-CA-San Luis Obispo
    # of Openings
    Position Type
    Regular Full-Time
    CCPL (Central Coast Pathology Laboratory)
  • Responsibilities

    Operate multi-line phone system in a call center environment

    Answer incoming calls from patients, client offices, etc. with a professional and positive demeanor

    Must be able to multi task in a fast paced medical environment adhering to HIPPA and other compliance regulations.

    Answers questions about our organization and provides callers with needed information which includes things such as lab specimen requirements, turnaround times and results status.

    Determine what status an order is in to provide clients with lab results, call on criticals, and do add on labs.

    Must be a analytical thinker with problem solving capabilities to be able to establish where issues are and how we can improve

    Attention to detail required for data entry for pre registering patients for lab tests while maintaining a low error percentage

    Receives information relating to client pick up and report these to the dispatcher

    Performs other clerical duties as needed such as reporting lists and obtaining additional information from clients/patients.

    Provide quality customer service to clients and team members with an attitude of helpfulness, and respect.

    In addition to an employee’s typical work schedule, this position requires employees to work overtime, weekends, split shifts, and holidays if needed by the Company

    Other duties may apply as necessary


    Light physical effort (lift/carry up to 25 lbs.)

    Occasional reaching, stooping, bending, kneeling, and crouching

    Frequent, prolonged standing/sitting/walking

    Must be able to see, hear, and respond adequately

    Extensive computer work

    Frequent use of telephone and fax


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