Operate multi-line phone system in a call center environment
Answer incoming calls from patients, client offices, etc. with a professional and positive demeanor
Must be able to multi task in a fast paced medical environment adhering to HIPPA and other compliance regulations.
Answers questions about our organization and provides callers with needed information which includes things such as lab specimen requirements, turnaround times and results status.
Determine what status an order is in to provide clients with lab results, call on criticals, and do add on labs.
Must be a analytical thinker with problem solving capabilities to be able to establish where issues are and how we can improve
Attention to detail required for data entry for pre registering patients for lab tests while maintaining a low error percentage
Receives information relating to client pick up and report these to the dispatcher
Performs other clerical duties as needed such as reporting lists and obtaining additional information from clients/patients.
Provide quality customer service to clients and team members with an attitude of helpfulness, and respect.
In addition to an employee’s typical work schedule, this position requires employees to work overtime, weekends, split shifts, and holidays if needed by the Company
Other duties may apply as necessary
Light physical effort (lift/carry up to 25 lbs.)
Occasional reaching, stooping, bending, kneeling, and crouching
Frequent, prolonged standing/sitting/walking
Must be able to see, hear, and respond adequately
Extensive computer work
Frequent use of telephone and fax