Physician's Automated Laboratory, Inc.

  • Customer Service Representative

    Job Location US-CA-Bakersfield
    # of Openings
    1
    Position Type
    PRN (less than 20 hrs per week)
    Laboratory
    Physician's Automated Laboratory, Inc.
    Shift
    Day
  • Responsibilities

     

    Operate multi-line phone system in a call center environment

    Answer incoming calls from patients, client offices, etc. with a professional and positive demeanor

    Must be able to multi task in a fast paced medical environment adhering to HIPPA and other compliance regulations.

    Answers questions about our organization and provides callers with needed information which includes things such as lab specimen requirements, turnaround times and results status.

    Determine what status an order is in to provide clients with lab results, call on criticals from Stat Connect, and do add on labs.

    Must be a analytical thinker with problem solving capabilities to be able to establish where issues are and how we can improve

    Attention to detail required for data entry for pre registering patients for lab tests while maintaining a low error percentage

    Receives information relating to client pick up and report these to the dispatcher

    Performs other clerical duties as needed such as reporting lists and obtaining additional information from clients/patients.

    Provide quality customer service to clients and team members with an attitude of helpfulness, and respect.

    In addition to an employee’s typical work schedule, this position requires employees to work overtime, weekends, split shifts, and holidays if needed by the Company

    Other duties may apply as necessary

     Occasional reaching, stooping, bending, kneeling, and crouching

    Frequent, prolonged standing/sitting/walking

    Must be able to see, hear, and respond adequately

    Extensive computer work

    Frequent use of telephone and fax

    Qualifications

    Two to five years previous experience handling a phone system.

    Two years Customer Service in the medical field preferred.

    Ability to effectively operate general office machines (i.e.: copiers, faxes, and scanning equipment).

    Computer literate with Microsoft Office, Seacoast, Atlas preferred

    High school graduate or GED required.

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