Physician's Automated Laboratory, Inc.

Sales Support Representative

Job Location US-CA-Santa Fe Springs
# of Openings
Position Type
Regular Full-Time
West Pacific Medical Laboratory


General Description and Essential Functions


Provide support to Sales and Field Client Services personnel.  Assist with projects, activities, and calls relative to those functions by performing the following duties and tasks which are not limited to:


  • Create/maintain any special reports for sales tracking, etc.  Work with Director of Finance to pull data.
  • Review sales commission reports for accuracy
  • Review monthly sales reports for activity analysis
  • Provide daily activity report with graph for sales team.
  • Work with billing to create issues lists by client that the service reps will use to work with clients
  • Participate in sales calls.
  • Keep track of client concerns and produce reports as to volumes of each type.
  • Participate in Client At Risk (CAR) meetings at PAL
  • Interface request liaison and troubleshoot any interface issues
  • Responsible for web access account setups
  • Work with Phlebotomy Supervisor to address any issues regarding draws at PSC’s
  • Create custom requisitions for clients, as needed
  • Collect data on client expenditures, per provider/per rep. and report to Sales Director.
  • Serve as liaison between the sales department, technical department, administration, and other Sonic laboratories.
  • Conduct business in an ethical and professional manner in compliance with all laws, regulations and PAL policies.
  • Other duties and special projects, as required and as requested
  • Maintain the client documentation (custom panels, PAF’s, reflexes, STAT/Critical after hours call list etc.).
  • Work with SHUSA to develop marketing material requested by sales. 
  • Order, maintain inventory and distribute all marketing material


Physical Capabilities

  • Light physical      effort (lift/carry up to 25 lbs.)
  • Occasional      reaching, stooping, bending, kneeling, and crouching
  • Frequent,      prolonged standing/sitting/walking
  • Must be able      to see, hear, and respond adequately
  • Ability to      distinguish and identify different colors
  • Extensive      computer work
  • Frequent use      of telephone and fax
  • Occasional      travel required to interact with Division personnel and/or attend      meetings, educational training


Work Experience and Educational Requirements


Knowledge of basic laboratory, phlebotomy, and clinical laboratory safety procedures is required.  Ability to work the computer systems, telephones, copy and fax machines.  Microsoft Office and Excel proficiency required. Must be able to trouble shoot departmental and staff error and make quick decisions regarding tests in question.

If employee is required to operate a company vehicle for the performance of their duties, they must meet applicable company insurance guidelines, including a DMV record comparable to that of a Transportation Courier.


High school graduate or GED required. Associate’s of Science Degree or Bachelor’s of Science degree from accredited college or university preferred. 






The above statements are intended to describe the general nature, type and level of work being performed by the employee(s) function in this position.  The statements are not intended to be an exhaustive list of all responsibilities and duties required.  The Company reserves the right to add, delete, or modify assigned duties at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 






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