Physician's Automated Laboratory, Inc.

  • Customer Service Representative

    Job Location US-CA-San Luis Obispo
    # of Openings
    Position Type
    Regular Full-Time
    CCPL (Central Coast Pathology Laboratory)
  • Responsibilities

    Job Title:              Customer Service Representative

    Reports To:          Customer Service Supervisor

    Status:                  Non Exempt


    General Description and Essential Functions


    • Operate multi-line phone system in a call center environment
    • Answer incoming calls from patients, client offices, etc.  with a professional and positive demeanor
    • Must be able to multi task in a fast paced medical environment adhering to HIPPA and other compliance regulations.
    • Answers questions about our organization and provides callers with needed information which includes things such as lab specimen requirements, turnaround times and results status.
    • Determine what status an order is in to provide clients with lab results, call on criticals from Stat Connect, and do add on labs.
    • Must be a analytical thinker with problem solving capabilities to be able to establish where issues are and how we can improve
    • Attention to detail required for data entry for pre registering patients for lab tests while maintaining a low error percentage
    • Receives information relating to client pick up and report these to the dispatcher
    • Performs other clerical duties as needed such as reporting lists and obtaining additional information from clients/patients.
    • Provide quality customer service to clients and team members with an attitude of helpfulness, and respect.
    • In addition to an employee’s typical work schedule, this position requires employees to work overtime, weekends, split shifts, and holidays if needed by the Company
    • Other duties may apply as necessary



    Physical Capabilities

    • Light physical effort (lift/carry up to 25 lbs.)
    • Occasional reaching, stooping, bending, kneeling, and crouching
    • Frequent, prolonged standing/sitting/walking
    • Must be able to see, hear, and respond adequately
    • Extensive computer work
    • Frequent use of telephone and fax



    Work Experience and Educational Requirement

    • Two to five years previous experience handling a phone system.
    • Two years Customer Service in the medical field preferred.
    • Ability to effectively operate general office machines (i.e.: copiers, faxes, and scanning equipment).
    • Computer literate with Microsoft Office, Seacoast, Atlas preferred
    • High school graduate or GED required.


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